Support Services Specialist
- Location:
- California, Sacramento
- Requires Relocation:
- No
- Start Date:
- 11/12/2024
- End Date:
- 17/12/2024
- Offering Type:
- Permanent
- Hiring Paths:
- Career transition (CTAP, ICTAP, RPL) Family of overseas employees Federal employees - Competitive service Federal employees - Excepted service Individuals with disabilities Land & base management Military spouses Peace Corps & AmeriCorps Vista Veterans
- Service Type:
- Competitive
- Travel Percentage:
- Occasional travel
About Department of the Air Force – Agency Wide
The mission of the United States Air Force is: To fly, fight, and win…Airpower anytime, anywhere. To achieve that mission, the Air Force has a vision of Global Vigilance, Global Reach and Global Power. That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations. Core competencies and distinctive capabilities are based on a shared commitment to three core values — integrity first, service before self, and excellence in all we do. Click here to view the AF Civilian Employment Eligibility Guide: AF DCIPS Interchange AF Internal Employee EO 13473 Appointment of Certain Military Spouses Interagency Career Transition Assistance Plan Land Management Employee Military Spouse Preference PPP DoD Military Reserve (MR) and National Guard (NG) Technicians PPP DoD Retained Grade Preference Eligible PPP Mil Res (MR) and Nat Guard (NG) Pref Eligible Technician Receiving Disability Retirement Veterans Employment Opportunities Act
Job summary
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: Plans, manages, coordinates, and executes multiple support activities involving facilities, family housing, telecommunications, vehicles, procurement, supply and equipment's, property disposal, reports of survey, applicant transportation, and support agreements programs in support of an Air Force Recruiting squadron headquarters.
Major duties
Coordinates with the U.S. Army Corps of Engineers (USACE) an HQ Air Force Recruiting Service (AFRS)/RSXL on the assignment, management, inspection maintenance, and termination of leased/government facilities. Collects and programs squadron's current/future requirements (relocating, upgrading, closing, and or expanding offices.) in the USACE rental Facilities Management Information systems (RFMIS). Manages squadron telecommunications requirements to include local/long distance land and cellular capabilities. Interprets policies, directives, and objectives to assist end users in obtaining information on telephone services to meet current and future needs. Serves as the Squadron Government Motor Vehicle (GMV) Program Manager and Assistant Vehicle Control Officer (AVCO). Overseas supply support to the squadron, unit personnel, and geographically separated offices. Analyzes organizational/unit mission and program changes to meet changing supply requirements. Applicant Transportation and Support Agreements. Coordinates with the Defense Travel Management Office, travel contractors, and Surface Deployment, and Distribution Command's (SDDC) Passenger Programs Coordinators to ensure availability of approved land and air transportation for new accessions.
Qualification
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Support Services Administration Series, 0342. Please click here for more information. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes applying a broad, varied knowledge of supply and support requirements and their related principles, concepts, and methodologies sufficient to independently perform work assignments within a one-deep position, to include specialized knowledge in identifying specific requirements for materiel, facilities, and services and how to correlate those requirements with program plans to assure support is provided at the right time and place and understanding of the nature of the mission, objectives, and guidelines of AFRS and how support programs, procedures, and requirements work within AFRS. OR EDUCATION: Successfully completed a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL. B or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. NOTE: You must submit copies of your college transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: Less than the full amount of specialized experience described in the job opportunity announcement; however, and have at least one year of progressively higher level graduate education, but have not obtained a master's or equivalent graduate degree. Therefore, have a combination of experience and education. NOTE: You must submit a copy of transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of DoD, USAF, HQ AETC, HQ AFRS and Recruiting Squadron support service requirements sufficient to function as the primary employee for the establishment and implementation of support policies and procedures for a Recruiting Squadron consisting of an average of 46 geographically separated OLs per enlisted accessions recruiting squadrons and 8 regional recruiting hubs and a satellite per health professions accessions recruiting squadron, with an equal amount of leased vehicles in addition to squadron headquarters' staff vehicle requirements. 2. Knowledge of real estate automated software programs such as Livelink and RFMIS and other related database tools. Knowledge of business, government, management, and finance practices for facility management and leased real property (to include recruiter leased housing) policies and procedures. Knowledge of standard space management and utilization practices, technologies, policies, instructions, and procedures. Ability to apply facility management policies, guidelines and procedures to review and verify documents, and resolve discrepancies. 3. Knowledge to effectively analyze, plan, organize, and execute support for facilities, vehicles, furnishings, and other assigned programs. Ability to negotiate effectively with management and implement plans where requirements involve changes in established procedures or may be in conflict with guidance, policy, and/or precedence. Must possess the ability to forecast and execute a budget plan and implement services in support of a recruiting project or program covering an average of 150K square miles for enlisted recruiting squadrons or an average of 1.2M square miles for health professions recruiting squadrons. 4. Proficiency in computer software programs such as Microsoft Office and programs associated with facility and GSA fleet management, and other automated programs. Ability to produce a variety of documents, such as letters, reports, spreadsheets, databases, and graphs. A qualified typist is not required. Ability to analyze, verify and correlate data and locate, assemble, and compose information for routine and non-routine reports and inquiries. Ability to implement and manage government support service functions, operations and program requirements. Ability to interpret and apply applicable reference material such as instructions, manuals, catalogs, records, orders, etc., to accomplish tasks and resolve complex support services problems. Ability to communicate effectively, both orally and in writing, and to prepare correspondence, present briefings and conduct training to large audiences. 5. Knowledge of standardized telecommunications equipment, services, and procedures/guidance set by 38 CEIG, DISA, and the Networx Universal Customer Center. Knowledge of established variations for used in reviewing/existing contractual relationship for equipment and services, network requirements, compatibility with established long-distance commercial telephone systems, and protocol requirements. Skill to identify and evaluate the impact of variables such as cost, variations in electronic and other equipment characteristics, availabilities, and types of telephone communications required to verify and verify telephone bills. Ability to relate user requirements to existing technology, policies, terms/conditions of service contracts, equipment, cost, and funding requirements. 6. Knowledge of DoD, USAF, HQ AETC, and HW AFRS applicable instructions, policies, procedures, and methods governing programs such as applicant transportation, GSA leased vehicle program management, and vehicle operations and maintenance. An intense knowledge of local supply requirements is essential to ensure day-to day/special supply support. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ADDITIONAL CONDITIONS OF EMPLOYMENT: This position n has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. ********************ADDITIONAL INFORMATION FOR ACTIVE DUTY SERVICES MEMBERS******************** ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following: Name/Rank/Grade of Service Member Branch of Armed Forces Dates of Active Service (Start and End Date(s) Expected Date of Discharge/Release from Active Duty Terminal leave start date (if applicable) Expected character of service (honorable or general) and type of separation (i.e. separation or retirement) Must be certified within 120 days of anticipated discharge Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander. Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt
Evaluations
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): CUSTOMER SERVICE FLEXIBILITY SELF-MANAGEMENT The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. BASIS OF RATING: The assessments for this job will also measure Knowledge, Skills and Abilities (KSA) as listed under Qualifications Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the assessment may also result in your removal from consideration. ADDITIONAL INFORMATION OPTIONAL DOCUMENTS: Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record signed by a supervisor. Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume. Note: Applicant must not submit award Notification of Personnel Actions (SF50s).