Supervisory Contact Representative
- Location:
- New York, Rome
- Requires Relocation:
- No
- Start Date:
- 06/01/2025
- End Date:
- 21/01/2025
- Offering Type:
- Permanent
- Hiring Paths:
- Internal to an agency - appears on USAJOBS
- Service Type:
- Competitive
- Travel Percentage:
- 25% or less
About Defense Finance and Accounting Service
DFAS’ (Defense Finance and Accounting Service) mission is to lead the DoD (Department of Defense) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas.
Job summary
Who may apply: Current permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants, and current DFAS VRA employees. This announcement will be used to fill positions with an entry grade of GS-07, or GS-08 with a target grade of GS-08. The minimum salary for grade GS-07 is $49,960, the maximum salary is $64,952. The minimum salary for grade GS-08 is $55,328, the maximum salary is $71,932.
Major duties
For vacancies filled at less than the full performance level of the position, duties will be developmental in nature. First line supervisor who plans work and establishes priorities based on workload, difficulty of assignments, and the capabilities of employees. Monitors the quality of service and information being provided through observation and monitoring of telephone calls. Recommends changes to the goals and directs initiatives to meet or improve goals. Develops performance standards, discusses performance with and rates employees and recommends performance awards and salary/bonus distribution for employees. Accountable for internal processes and administrative, technical, and automated system controls to provide reasonable assurance that operations are conducted in compliance with applicable laws.
Qualification
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 if applying at the GS-07 level, or GS-07 if applying at the GS-08 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required. GS-07 Specialized Experience is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers or other employees; and providing guidance, training, or support to coworkers. GS-08 Specialized Experience is defined as: interpreting and applying financial regulations, policies and procedures to research and analyze complex and highly visible problems; developing solutions and explaining technical regulations, procedures and outcomes to customers; reviewing standard operating procedures to identify process improvements; and providing guidance or training to coworkers. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher in the Federal service. To be considered for the GS-08, applicants must have served 52 weeks as a GS-07 or higher in the Federal service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Education
As a general rule, education is not creditable above GS-5 for most positions in this series; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. GS-07 Substitution of Education for Experience: One full year of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. GS-08 Substitution of Education for Experience: Eighteen months of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).
Evaluations
IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING. All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated based upon information you provided in the Occupational Questionnaire. If a determination is made that the work experience described in your submitted resume does not support your responses to the self-assessment questionnaire, your score may be reduced, and you may lose consideration for this position. If you are already a DFAS employee, you may be subject to disciplinary action, up to and including removal from Federal service, if you are found to have exaggerated, embellished, inflated, mischaracterized, or falsified your resume or qualifications. The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies: Communication Concepts, Policies, and Principles of Finance Customer Service Leadership Problem Solving You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12660053