Job summary

About the Position: This position supports the Department of Radiology, Nuclear Medicine at Walter Reed National Military Medical Center, Bethesda, MD. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Major duties

Greet patients and take necessary action to expedite a smooth and effective visit. Schedule patient appointments. Receive all telephone calls and visitors to the department, and answers inquires such as obtaining medical assistance; directions for contacting different clinics; resolving requests for changes in scheduled appointment; and test preparation. Utilize in-depth knowledge of office automation and printing equipment to create, copy, edit, store, retrieve and print various reports that contain medical terminology. Establish, organize, and maintain medical records, in the proper sequence, ensuring all necessary forms and documents are present, accurate, and complete. Train new staff on departmental guidelines to include, but not limited to, department standard operating procedures, and the Health Insurance Portability and Accountability Act (HIPAA).

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes receiving patients and visitors in a medical treatment facility; scheduling patient appointments; maintaining electronic patient records; and inputting medical data into automated healthcare systems such as Military Health System (MHS) Genesis and Defense Enrollment Eligibility Reporting System (DEERS).This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Veterans and Military Spouses will be considered along with all other candidates.