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It Specialist (Sysadmin/Custspt)

Full Time
$83,277 – $108,264 Per Year
Closing on Jan 20, 2025

Location:
Japan, Yokosuka Naval Base
Requires Relocation:
Yes
Start Date:
10/01/2025
End Date:
20/01/2025
Offering Type:
Permanent
Hiring Paths:
Career transition (CTAP, ICTAP, RPL) Family of overseas employees Individuals with disabilities Internal to an agency - appears on USAJOBS Military spouses Veterans
Service Type:
Competitive
Travel Percentage:
Occasional travel

About Defense Logistics Agency

America’s Combat Logistics Support Agency: The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized.

Job summary

See below for important information regarding this job.

Major duties

Serves as the technical authority regarding hardware, applications, PC maintenance, system administration, networks, voice services, and customer support. Monitors hardware/software system quality, reliability, and information security. Manages complex technical problems affecting security, accuracy and reliability; identifies recurring, problematic, and unprecedented IT deficiencies and investigates the issue taking prompt action... (cont.) to reduce change of recurrence and recommends remedial action to operating officials. Conducts analysis to define the size of proposed modifications, considers parallel requirements/potential impact on related processes, and recommends remedial actions. Analyzes systems performance data, technical diagnostics, and IT contracts and evaluates Technical Support program activities to forecast/plan for/accommodate CSR Pac organization or customer IT support requirements. Assists in the installation, configuration, troubleshooting, and maintenance of hardware and software (i.e., Microsoft desktop and server operating systems, Microsoft Office, McAfee, Adobe, etc.)... (cont.) and government developed software as required to interchange information with other PC’s in remote DLA locations and vendors and suppliers worldwide. Conducts system administration, installation, upgrades and troubleshooting for Exchange, Apple iOS, Multi-function devices (MFD), SIPRNet, NIPRNet, COMSEC, client operations systems, file server, print server, host systems... (cont.) local area network (LAN) monitoring, wide area network (WAN) troubleshooting, information assurance, mobile device support, and the corresponding technologies DLA organizations require. Leads and participates in projects and studies to improve systems-based customer support. Researches and analyzes statistical data and prepares comprehensive reports reflecting IT studies, diagnostics, problems and remedial actions. Develops technical IT operating materials and conducts training for employees on new technologies, services, techniques, monitoring and maintenance.

Qualification

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participates in IT program development and planning, deployment of new initiatives, and other programs to promote customer relations. Researches and analyzes statistical data in various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action. Reviews, assigns, and work requests for IT hardware, software, systems, and network support. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

The assessments for this job will measure the following Competencies: Operating Systems (SYSADMIN) System Administration (SYSADMIN) IT Customer Support (CUSTSPT) IT Configuration Management (CUSTSPT) IT Lifecycle Management (CUSTSPT) Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.