Job summary

See below for important information regarding this job.

Major duties

Provides tailored customer support, maintains customer data, and responds to customer inquiries. Reviews backorder status reports on a daily basis and takes appropriate action to escalate backorders no meeting customer requirements. Receives and processes order cancellations, provides status updates and modifications, and conducts follow-up on customer receipt. Investigates, coordinates and releases Sales Orders that inhibit flow through automated systems. Applies DLA expedite policy and other standard operating procedures to request expedite actions within supply chains and/or emergency issuance from controlled stock. Recommends use of alternative sources of supply when faced with long lead times and identifies potential sources of supply for emergency requirements for which there is an order. Reviews performance metrics and takes action to improve processes when performance falls below goal. Provides input to higher graded CSSs regarding cause analysis findings in areas requiring performance improvement. Prepares briefing materials including background information, recommendations, statistical data, charts and graphs. Writes detailed reports concerning the status of their assignments and issues/problems identified in the course of performing the work. Coordinates with key storage and distribution personnel to resolve discrepancies and routine problems.

Qualification

To qualify for an Inventory Management Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including minimum qualifications and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience in retail supply and inventory management functions, material coordination, awaiting parts (AWP/MICAP) procedures, supporting repair programs and local purchase/local manufacturer processes. Experience in performing tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities. Experience in Order Fulfillment (including distribution system and ordering applications). Experience with using of automated information technology (IT) capabilities, such as databases, systems and computer-generated products, to perform continuing routine inventory management duties Experience in researching and analyzing inventory management reports and the effectiveness of various options proposed to provide supply support. Experience in serving as a point of contact for the coordination of material support and the resolution of logistics problems; providing routine technical advisory services, and participating in representing the organization in matters relating to assigned inventory management work. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LLB. or J.D., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Evaluations

Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through a Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating.