Job summary

You will serve as a Information & Referral Assistant in the Fleet & Family Support Program of NAS SIGONELLA, Italy.

Major duties

You will develop, revise and maintain a database of services to provide referral information to the community. You will provide timely and accurate responses to various inquiries. You will perform all front desk duties. You will serve as the marketing point of contact for all activities by creating flyers, announcements and event calendars. ou will serve as the department credit card holder, tracking and procuring supplies.

Qualification

Your resume must demonstrate at least one year of Specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. 1) Providing information and resources to clients and customers; 2) Managing a front desk; 3) Responding to various inquiries and referring inquiry as applicable; and 4) Creating and disseminating marketing materials (e.g. events calendars, bulletins, flyers or newsletters). Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. ADDITIONAL INFORMATION CONTINUED: ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Education

THERE ARE NO EDUCATIONAL REQUIREMENTS FOR THIS POSITION.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: CLERICAL SUPPORT FUNCTIONS INFORMATION MANAGEMENT READING AND INTERPRETING REGULATIONS RESOURCE MANAGEMENT WRITTEN COMMUNICATION This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.