Job summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as Firefighting Equipment Dispatcher at Hanscom AFB Fire Department with delegated responsibility for receiving all types of fire alarm, medical, aircraft, hazardous materials, and mutual aid emergency calls and dispatching a wide variety of emergency vehicles and personnel to Hanscom AFB, and off base responses.

Major duties

This position is a developmental GS-04, Target GS-06 position. This position may be filled at any grade level. Individual selected may be promoted without further competition, upon meeting all legal and regulatory requirements. The starting salary indicated on this vacancy announcement is for GS-04 - GS-06. Attainment of knowledge, skills, and abilities is required before promotion to the next higher grade and is dependent on demonstrated ability to perform the duties of the next higher grade level, meeting all regulatory requirements, and recommendation for promotion by the supervisor. Promotion is neither implied nor guaranteed. DUTY 1: Maintains logs and reports for Operations, Fire Prevention, Administration, and Fire Alarm Communications Work Center recording all vehicle movements and personnel activities throughout the entire Fire Department. DUTY 2: Answers all incoming telephone calls and obtains or provides information as required. DUTY 3: Operates the Civil Engineer Group service call function after administrative duty hours, weekdays, weekends, and holidays. DUTY 4: Executes activation of Fire Department and base level recalls for civilian firefighters as requested by senior fire officers, the Director of Civil Engineering, or the Installation Commander.

Qualification

Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualifications Standard for Clerical and Administrative Support Positions.. Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. GS-04 GENERAL EXPERIENCE: I have one year of general experience which includes a knowledge of a body of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR EDUCATION: Successfully completed 2 full years above high school. This is completed progressive study at an accredited business or technical school, junior college, college, or university where the institution normally requires a high school diploma or equivalent for admission. NOTE: You must submit copies of your college transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: Less than the full amount of specialized experience described in the job opportunity announcement; however, and have at least one year of progressive study at an accredited business, technical school, junior college, college, or university. Therefore, have a combination of experience and education. NOTE: You must submit a copy of transcripts. GS-05 SPECIALIZED EXPERIENCE: I have or will have one year of specialized experience equivalent to the GS-04 grade level at the closing of this announcement which includes a basic knowledge of standard procedures regarding fire protection and / or prevention program; knowledge of administrative procedures, guidelines, methods, and safety requirements used in the dispatch of personnel, equipment and supplies to support the needs of requesting units. Skill in communicating with internal and external customers during emergency events. OR EDUCATION: Successfully completed 4 full years above high school. NOTE: You must submit copies of your college transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: I have a combination of specialized experience and education. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts. GS-06 SPECIALIZED EXPERIENCE: I have or will have one year of specialized experience equivalent to the GS-05 grade level at the closing of this announcement which includes a practical knowledge of standard procedures regarding fire protection and / or prevention program; knowledge of standard logistical and administrative procedures, guidelines, methods and procedures, and safety requirements used in the dispatch of personnel, equipment and supplies to support the needs of requesting units. Skilled in communicating through a dispatch center system during emergency events. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in--grade requirements to be considered eligible. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. One year at the GS-04 level is required to meet the time-in-grade requirements for the GS-05 level, and one year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of basic and specialized fire alarm systems equipment, operation, techniques and procedures, to include research and retrieving information from various guidebooks and other resources. 2. Knowledge and ability to communicate effectively both orally and in writing using tact and courtesy. 3. Knowledge of safety requirements as outlined in applicable safety standards, regulations, and technical orders. 4. Knowledge and ability to learn computer programs in order to track vehicle status, manning, personnel assignments, resolve discrepancies and prepare reports. 5. Basic knowledge of frequently used and clearly stated instructions and regulations to respond to a range of recurring questions. 6. Skill in operating complex communications systems such as multi-line telephones, two way radios, alarm equipment, public address systems and voice recording equipment. 7. Ability to act calm, rational and to speak clearly and distinctly at all times while interviewing people and gathering information. 8. Familiar with the disaster preparedness emergency response plan, firefighting techniques, equipment capabilities, various types of structures, mutual aid agreements/department capabilities. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Evaluations

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, may be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further.