Systems Support Tech Aide
About General Dynamics
General Dynamics is organized into four business groups: Aerospace, Marine Systems, Combat Systems and Technologies.
We have a balanced business model which gives each business unit the flexibility to stay agile and maintain an intimate understanding of customer requirements.
Each business unit is responsible for the execution of its strategy and operational performance. Our corporate leaders set the overall strategy of the business and manage allocation of capital. This unique model keeps us focused on what matters — delivering on our promises to customers through relentless improvement, continued growth, boosting return on invested capital and disciplined capital deployment.
Responsibilities for this Position
Systems Support Tech Aide
US-CT-Groton
Job ID: 2024-13202
Type: Full-Time
# of Openings: 2
Category: Information Technology
EB Poheganut
Overview
This is an IT Applications Help Desk position supporting over 15,000 personnel. This position is in support of applications utilized for the Design and Build of U.S. Navy Submarines. This will require the applicant to have customer service experience and be able to triage basic IT and user problems. On the job training in troubleshooting and first call resolution will be provided. The setting for this job is in a team environment with other team members working together from 0600 to 1630 Monday through Friday.
Responsibilities
Skills
- Proficient in use of Excel
- Phone skills when dealing with external/internal customers
- Ability to multi-task
- Basic understanding of troubleshooting via phone systems with end users
- Ability to understand the English language
Qualifications
Required:
- High School Diploma or equivalent
- 1 year of customer service experience at a Help Desk or a similar venue
Preferred:
- Associates Degree
- 2 plus years of customer service experience in a call center or for an IT Help Desk
PI266410379
General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.
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