Responsibilities for this Position

Jet Aviation Staffing-Operations Specialist

Location: TX, US
Job Category: Customer Standards & Services
Career Level: Graduate / Entry Level
Requisition Id: 3452

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industrys most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.

Operations Specialist

Position: Remote-Some travel may be required

Work Hours: Monday-Friday 8AM to 5PM Central Time

Description:

The Operations Team is the members' first point of contact and is responsible for customer service support to new and renewing members and working with FBO's interested in becoming part of the Network of providers. Operations Team members work collaboratively and take on individual tasks and responsibilities.

Individual Qualities:

• Dependable, organized, excellent communication (telephone/writing) skills, good follow-through, flexible, honest, and team player
• Good problem solver, self-motivated, positive attitude, confident, and committed
• Computer skills proficiency with Word, Excel, and Outlook will be expected, and knowledge of Adobe/other PDF products
• Aviation experience is a plus

Essential Functional Areas of Responsibility:

• Process membership applications
• Update membership account information
• Respond to members inquiries via phone and email
• Process transactions and refunds to members when necessary
• Fuel Update
• Fuel Price Audits
• Run daily/weekly reports
• Prepare FBO bids for vote vet, prepare questions, communicate with the FBOs, and make corrections as needed
• Constantly proof the database, website, and other documentation, as requested
• Troubleshoot membership app and website issues
• Identify and share best practices
• Take ownership of individual projects
• Staff training
• Effectively use Assignment Spreadsheets to complete monthly tasks
• Build sincere relationships with members, FBOs, and partners

Education Requirements:

High School Diploma

Preferred-Some college education or equivalent work experience

Benefits:

Insurance benefits, educational reimbursement, and PTO (including sick time and vacation) accumulate at one day per full month and then 15 days per calendar year thereafter, nine holidays, and retirement contributions.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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