FBO Account Specialist
About General Dynamics
General Dynamics is organized into four business groups: Aerospace, Marine Systems, Combat Systems and Technologies.
We have a balanced business model which gives each business unit the flexibility to stay agile and maintain an intimate understanding of customer requirements.
Each business unit is responsible for the execution of its strategy and operational performance. Our corporate leaders set the overall strategy of the business and manage allocation of capital. This unique model keeps us focused on what matters — delivering on our promises to customers through relentless improvement, continued growth, boosting return on invested capital and disciplined capital deployment.
Responsibilities for this Position
FBO Account SpecialistLocation: Carolina, PR, US, 00983
Job Category: Customer Standards & Services
Career Level: Graduate / Entry Level
Requisition Id: 3577
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
This role will be responsible for customer account reconciliation, maintaining FBO software systems, Credit card reconciliation, and other expense and administrative functions. This individual will provide best-in-class customer service, is thorough, and is a self-starter who can work both independently and with a team. This individual will be expected to collaborate, advocate best practices, and support peers where needed. Working quickly while maintaining attention to detail and utilizing problem-solving and critical thinking skills to support business objectives will be keys to success in this role.
The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $15.00-$18.00 per hour.
Minimum Requirements
- 1-2 years of experience in an administrative role
- Proficient use of Microsoft 365 tools including MS Word and Excel
- Ability to read and communicate effectively in English
Main Responsibilities
- Support the FBO customer service team with organizing daily customer transactions
- Perform FBO nightly close out activity to complete daily front-desk transactions
- Create POs for FBO fuel deliveries and receive goods in SAP system
- Process various invoices and credit transactions for both domestic and international activity
- Support FBO operations with processing of third-party vendor invoices
- Prepare fuel inventory reconciliations
- Prepare monthly FBO tenant invoices for distribution
- Maintain regular communication with internal and external customers, troubleshooting and providing support
- Review monthly customer account statements to prepare account reconciliations
- Review FBO credit card transactions and complete corresponding reconciliations
- Prepare and distribute daily US FBO fuel report
- Prepare other reports as assigned
- The amount of travel is expected to be less than 5%
Desired Characteristics
- Experience in a travel & expense system, finance or similar business function is preferred
- Familiarity with foreign currency transactions preferred
- Able to respond to multiple high-priority requests concurrently and keep all stakeholders updated of status
- Exceptional attention to detail
- Highly organized and ability to keep close track of progress of all projects simultaneously
- Ability to work cooperatively with others
- Ability to work in a dynamic, fluid, and fast-paced environment
- Demonstrates discretion and the ability to maintain confidentiality across a wide range of matters
- Dedicated to delivering exceptional customer service with the ability to collaborate effectively in a team-oriented environment
- Quick to learn and adapt to new technologies with ease
- Excellent interpersonal, analytical, prioritization, and communication skills
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
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Jet Aviation has been an industry-leading service provider enabling global flight for over 50 years.
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